Top 11 Unified Communications as a Service (UCaaS) Providers in 2023

Updated on: 17 Jan, 2023
Top 11 Unified Communications as a Service (UCaaS) Providers

Are you searching for the best unified communications providers? If yes, then you have landed at the right place. This blog provides a list of the top 11 unified communications companies that offer Unified Communications as a Service (UCaaS) development solutions.

Before we explore the list of service providers, let’s get a quick look at what Unified communications as a Service means.

What is Unified Communications as a Service?

Unified Communications as a Service (UCaaS) is a cloud-based service model that combines various real-time communication services such as voice over IP (VoIP), instant messaging, video conferencing, and collaboration tools into a single, unified platform.

According to a report by Grand View Research, the global UCaaS market size is expected to reach USD 143.81 billion by 2028, growing at a CAGR of 11.4% during the forecast period. The goal of UCaaS is to provide a seamless and integrated user experience across multiple devices and channels, enabling users to communicate and collaborate more effectively and efficiently.

UCaaS provides a great solution for remote and virtual teams as it can easily connect people where they are regardless of location, providing a wide range of tools to improve collaboration and communication.

Top Unified Communications Service Providers

Today several unified communications tech companies in the market provide custom UCaaS software development services. The service providers usually manage and maintain everything including the underlying infrastructure, software, and hardware. This allows businesses to have access to state-of-the-art communication and collaboration technologies without incurring the high up-front costs of purchasing and maintaining on-premises solutions.

Some of the common features that most UCaaS providers often provide include call routing, call recording, voicemail-to-email, Automatic Call Distribution (ACD), etc. All these features help users easily manage and control their communications. They also provide robust administrative and reporting tools for managing and monitoring the service, as well as integrated disaster recovery and business continuity capabilities.

Now, let’s discuss the top unified communications vendors or service providers that you can consider when looking for UCaaS providers.

The list below presents the name of top UCaaS providers as per the industry leaders (the list is not necessarily in terms of excellence).

1. Ecosmob Technologies

Ecosmob

Ecosmob Technologies is one of the renowned IT consulting and software development companies that provide services in the field of Unified Communications as a Service (UCaaS) and also Voice over IP (VoIP) solutions.

It provides Unified Communications Services, including video conferencing, instant messaging, and collaboration tools. The team of experts at Ecosmob have years of experience in the field of UCaaS. They are well-equipped to understand the requirements of the businesses and deliver solutions accordingly.

Moreover, the cloud-based solutions offered by Ecosmob enable businesses to benefit from the scalability and flexibility of the cloud. It also allows easy integration with existing systems, such as CRM, ERP, and other tools.

Things like customizable services, cloud-based solutions, easy integrations, and 24/7 technical support, make Ecosmob Technologies one of the best UCaaS companies for businesses looking for reliable and customized solutions which fit their specific needs and budget.

2. Nextiva

Nextiva

Nextiva is a well-known all-in-one Unified Communications solution provider. It offers voice, video, instant messaging, email, integrations, and much more in a single unified platform. Nextiva’s UC solutions are known for their ease of use, which makes them accessible to businesses of all sizes and levels of technical expertise.

Some of the best UC features available on this platform include video conferencing, team chat, business phone system, workflow automation, and more. Moreover, Nextiva allows easy integration with existing business tools. Users just need to plugin their CRM or any other tool to access information from other platforms all on one single screen.

Nextiva ensures 99.999% uptime which makes it a great choice for businesses throughout the world. It allows easy connectivity, no matter where the employees are.

In all, Nextiva is a cloud-based platform that not only provides all the features and benefits of traditional communications solutions but also delivers excellent flexibility and scalability of the cloud.

3. RingCentral

RingCentral

RingCentral is considered one of the best UCaaS (Unified Communications as a Service) companies for a variety of reasons. It is a great option for businesses of all sizes looking for a UCaaS solution.

Being a cloud-based solution, RingCentral is easily accessible from anywhere with an internet connection. Besides, it can be easily integrated with other tools and systems.

The comprehensive suite of features offered by RingCentral includes video conferencing, phone calls, messaging, and collaboration tools, all in one platform. The UCaaS solutions offered by this company can easily adapt to the changing needs of businesses.  Thereby, making it easy for companies to scale up or down as needed.

Moreover, users can get solutions that are highly customizable and can be tailored to meet the specific needs of a business. With years of experience, RingCentral has created a reputation for being reliable and stable, with minimal downtime.

4. Dialpad

DialPad

Dialpad is another popular name in the list of unified communications service providers. It uses Artificial Intelligence (AI) to power its platform, which enables features like transcription, call routing, and call summaries.

It can accommodate the specific requirements of businesses of all sizes, from small businesses to large enterprises. Besides, it can easily scale up or down as needed. Dialpad offers an excellent cloud communications platform. It allows businesses to connect with clients, customers, and more, all from one unified app Dialpad is built on the Google Cloud Platform, thus ensuring better flexibility, scalability, and consistency.

Additionally, Dialpad allows smooth integration with other apps and tools like G Suite, Salesforce, and Slack. This, in turn, allows businesses to use various solutions in conjunction with other systems that they already have in place.

Businesses looking for comprehensive and user-friendly UCaaS solutions for hybrid and remote work may find Dialpad a solid choice.

5. 8×8

8×8

8×8 is another foremost choice for businesses looking to adopt UCaaS. It offers a wide range of UCaaS services, including voice, video, messaging, and contact center capabilities. Additionally, it allows clients or customers to fully integrate their communications systems and streamline their workflows.

8×8 UCaaS comprises several advanced features such as Artificial Intelligence (AI) and analytics capabilities that help in improving efficiency and productivity. The solutions offered by this company can be easily scaled to meet the changing needs of businesses.

While ensuring consistent user experience, 8×8 provides easy integration with existing systems like CRM. Apart from this, the other communication features available in its UC platform include branded video conferencing, cloud recording, and virtual assistant.

Overall, 8×8’s comprehensive, scalable, and reliable UCaaS solution, coupled with its exceptional customer support and advanced features, make it a top choice for businesses.

6. GoToConnect

GoToConnect

GoToConnect is also one of the top-notch service providers in the Unified Communications as a Service field. It offers a wide range of UCaaS services including voice, video, messaging, and contact center capabilities. Furthermore, it allows users to fully integrate their communications systems and streamline their workflows.

For businesses that are looking for quick and efficient deployment of the UCaaS system, GoToConnect offers a user-friendly interface, which makes it easy to set up and use. As far as the scalability factor is concerned, the platform can be easily scaled to meet the changing needs of businesses.

GoToConnect’s UCaaS comprises various unique features such as personal meeting rooms, wait time announcements, and mobile application.

Overall, the enterprise-grade security and privacy settings, and excellent uptime make GoToConnect an ideal choice for many businesses.

7. Zoom

Zoom

Zoom, a well-known video conferencing software has gained a lot of popularity, especially after COVID-19. It has emerged as a key tool for remote work and communication. Other than offering standard video conferencing tools, Zoom offers various advanced features in its UC platform. Some of these features include Break out rooms, Zoom rooms, Video Webinars, and Cloud VoIP.

The platform ensures global reliability and performance. Besides, it provides low-bandwidth support, which means the users can make and receive calls even in the utmost remote environment. It has a user-friendly interface, high-quality video and audio, and the ability to host meetings with a large number of participants. Zoom also provides robust security and compliance features, such as end-to-end encryption and SOC 2 Type II certification.

In all, Zoom is an excellent unified communications platform that helps to improve user productivity, and creates seamless workflows. Most importantly, it gives customers the freedom and flexibility to host impactful, reliable communications, no matter how they choose to communicate.

8. Vonage

Vonage

Vonage is amongst the most popular cloud phone systems that offer a unified communications platform with voice, chat, and video conferencing tools. The platform provides an excellent suite of UC features. Some of the features are team messaging, click-to-dial, easy integrations with existing business tools, etc.

The platform ensures robust support and security along with better reliability. Its network operations center ensures 99.99% uptime and multi-level fail-safes, ensuring the smooth running of business operations in any condition.

Additionally, Vonage’s UCaaS solutions are highly scalable, allowing businesses to easily add or remove users and features as per their needs. Customers or clients can get customization options with UCaaS solutions to meet their specific business needs.

Overall, Vonage offers global coverage, allowing businesses to communicate with customers, partners, and employees anywhere. Plus, it offers excellent customer support and a wide range of resources to help customers get the most out of their UCaaS solutions.

9. 3CX

3CX

Another name in the list of best unified communications providers in the field of UCaaS is 3CX. It offers an array of business communication and collaboration tools. For instance, it provides video conferencing, SMS messaging, live chat, call center software, and more to its customers throughout the globe.

The UCaaS solution provided by 3CX can be run on-premises, in the cloud, or as a hybrid solution. Thus, giving businesses the flexibility to choose the deployment option that best fits their requirements.

Besides, 3CX is built on open standards, which allows it to easily integrate with other systems such as CRM and ERP systems and applications. Also, it makes it more interoperable with other platforms.

Being a well-renowned global unified communications vendor, 3CX ensures robust security and reliability. It comes with built-in anti-hacking software that allows customers to blacklist the intruder’s IP.

10. MiCloud Connect

Mitel

MiCloud Connect is another attractive option for businesses looking for a comprehensive and flexible UCaaS solution. It offers various advanced features like team collaboration, video conferencing, and contact center capabilities. All these features help businesses to improve their communication and collaboration.

The UCaaS solutions offered by MiCloud Connect are designed to support mobile workers, allowing employees to collaborate and communicate from anywhere. Users can easily access the telephone, video, instant messaging, and other functions from a smartphone app.

In addition, MiCloud Connect allows users to move seamlessly between communication channels as and when required. The web and mobile apps provided by this platform help to simplify the collaboration process. Combining all the key capabilities such as desktop sharing, video conferencing, messaging capabilities, and others into a single unified platform, ensures better efficiency and productivity.

In short, MiCloud Connect is a reliable choice for businesses handling sensitive data and looking for robust security and compliance features.

11. Microsoft Teams

Microsoft Teams

Designed for businesses of all sizes, Microsoft Teams is amongst the top UCaaS providers. It is a widely used platform by several companies for remote communication and collaboration. It allows users to call, chat, and host meetings inside one platform.

Apart from this, Microsoft Teams offers various advanced UC features like screen sharing, file sharing, chat translation, instant messaging, and others. It can be integrated with other Microsoft applications, such as Outlook, SharePoint, and OneNote. This allows users to access their emails and other information from within the Teams app.

Microsoft Teams is available on a wide range of platforms, like Windows, Mac, iOS, and Android. Thus, providing the flexibility to the users to communicate and collaborate from anywhere.

As far as security is concerned, Microsoft Teams has robust security and compliance features. Some of these features include end-to-end encryption, multi-factor authentication, and data loss prevention.

To Conclude

UCaaS solutions bring together various communication and collaboration tools into a single platform. They ensure improved connectivity, collaboration, and productivity. However, choosing the best UCaaS providers depends on the specific business needs and preferences, as well as the budget. It is advisable to research and perform a unified communications vendor comparison before making a final decision.

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