Hire L1 Support Engineers

Every business faces technology-related issues. Instead of trying to focus all attention on solving such complaints, one should hire an L1 support engineer. They are trained to handle such situations and provide efficient and effective solutions to tech issues. Any type of VoIP issue can be tackled when an L1 support engineer is at your disposal.

Ecosmob can be your go-to partner for hiring an L1 support Engineer. With an effective 70% query resolution rate, we tend to serve better every time, and also, every type of pre-sales query can be handled well. The initial level of post-sales queries can also be solved. Check out our services to know more!

Expertise Of Our L1 Support Engineers

When you hire an L1 Support Engineer with us, they will address the basic queries regarding VoIP solutions.

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    Answer basic queries

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    Multi-platform support

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    Log and manage complaints

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    Maintain a VoIP system

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    Upgrade VoIP systems

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    Troubleshooting for initial systems

Seasoned L1 Support Engineers

Hire L1 support engineers to get basic technical support for customer complaints and issues.

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    Easy resolution of custom queries with technical know-how

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    Redirection to a higher level (L2/L3) when the query requires attention

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    Impact analysis and classification of issues for better business functions

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    High-quality technical support to customers and developers via multiple platforms

The Ecosmob Advantage

With Ecosmob, you can hire skilled and certified developers at an
hourly, part-time, or full-time contract hiring arrangement.

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    Agility with Focus on Quality
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    Hire as per your requirement with our Flexible Hiring module
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    Access to industry experts and developers
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    A rich ecosystem of experienced developers & tools
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    Scale your resources as per your requirements
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    Dedicated developers only charge for the project assigned to them
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    Round-the-clock business operation

FAQs

There is an efficient way and procedure that every L1 support engineer follows to solve customer complaints. If the complaint is not solved, it is either escalated to higher support or is mentioned as not resolved.

The L1 engineer role revolves around solving basic pre-sales queries. If the complaint requires intervention from some senior, the L1 engineer escalates that request. Just having an L1 engineer usually is not suitable. You need a higher-level engineer for queries that are post-sales and deeply product-related.

All you need to do to start this process is share with us your requirements. You can call/e-mail us, and our team will get back to you. Hire your L1 support engineer now.

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