We never let a problem go unsolved when it comes to us. Our L2/L3 Support Engineers will take care of any escalated issue and offer a quick solution.
Technical help for any VoIP issue is given via Ecosmob. The L2/L3 Technical Support Engineer will resolve the queries that the L1 engineer escalates or routes in consultation with the customer. In addition, they’ll occasionally collaborate with the L1 Support Engineer to find a solution for the customer.