Dynamic IVR Solutions that Empower Customers

Ecosmob’s bespoke IVR solutions have allowed organizations to gain a competitive edge. Its IVR software development is a component of the IVR project where the team is employed in designing an automated calling machine solution. Ecosmob equips to establish a dynamic IVR builder to offer exemplary IVR solutions for the clients per their requirements. With our best IVR software development module, we provide a great calling and customer-friendly experience. The indulgence of call routing in IVR solution improves the overall customer experience. You can now create not one but multiple multi-level IVR menus.

Several features, including DID number support, trunk management, queue management, agent management, job scheduling, questionnaire management, and customer lead management, add ease to creating a different IVR experience.

Dynamic IVR Builder

Core Features of Ecosmob Dynamic IVR solution

Provide efficient call routing using our highly innovative
and scalable smart multi-response menu builder.

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    Drag and drop interface

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    Builds multi-level IVR

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    Future Scheduling / Snoozing and Answers / Voicemail recording

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    Different time zone support

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    Recorded message/script

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    Connectivity to multiple servers

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    DID numbers support

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    Multi-Language IVR Support

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    Prompt Management

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    Reduced wait time

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    Efficiently handle large call volumes

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    Reduced overhead cost

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    Speed up customer service

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    Enable hassle-free agent routing

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    Track and report customer complaints/grievance

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    Interactive customer feedback reports

Integral Elements of Dynamic IVR Solution

Adapt to changing market and customer needs with our customizable dynamic IVR solutions.

Reduce Customer Problems with IVR Integration
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    Reduced wait time

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    Reduce overhead cost

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    Enable hassle-free agent routing

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    Interactive customer feedback reports

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    Efficiently handle huge call volumes

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    Speed up customer service

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    Track and report customer complaints/grievance

Smart IVR solution

Let the power of excellence define your applications

Ecosmob offers best-of-breed IVR solutions with excellent design and seamless experience. Here we design several types of IVR solutions, viz. IVR for self-service, Hosted IVR, Agent-assisted IVR, and more. Several touch points make IVR solutions by Ecosmob unique.

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    Automate customer-care thereby minimizing the manual intervention

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    Overtaking in customer representative’s absence strengthens the belief of customers in the organization

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    Topology and carrier hiding

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    Garner feedback for the call to revamp the IVR menu

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    Customized experience that emphasizes the customer is a delighted one

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    Improve first call resolution by best-fit IVR menu introduction

Tailored IVR Solution

Our dynamic IVR Builder ensures that multi-level support is given to the customer while connecting with the contact center. You can integrate the IVR with any CRM for full functionality.

Pain Points & Resolutions

Traffic congestion and long- queue lines may occur when the call volume exceeds a certain threshold. This must be resolved immediately to minimize the wait time and save the brand’s reputation.

Our IVR Software Development process develops apps that easily let you manage high call volumes at a lower cost. This self-service solution aims to route callers to various menus and resolve the call without directing it to a live agent. These calls are switched to an agent only if the Interactive Voice Response System cannot resolve the concern.

Why choose Ecosmob as your IVR solution partner

IVR is the first point of contact while connecting with a Contact Center. The IVR solution deployed at the Contact Center greets you first and provides multiple options. With the robust features of custom-made IVR solutions developed by Ecosmob, you can handle a massive volume of calls made per second. The interactive voice response solution lets you skim through the options quickly, especially during peak calling hours when you might have to wait in a queue. The smart on-demand IVR solutions by Ecosmob have instant set-up, cost-effective pricing, real-time reporting, CRM integration, a user-friendly portal, and more.

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