Ecosmob’s bespoke IVR solutions have allowed organizations to gain a competitive edge. Provide a great call routing experience with a customer-friendly interface using customized Dynamic IVR. The improvement in call routing in turn improves customer experience. You can now create not one but multiple multi-level IVR menus.
Several features, including DID number support, trunk management, queue management, agent management, job scheduling, questionnaire management, and customer lead management add ease of creating a different IVR experience.