Dynamic IVR Solutions that Empower Customers

Ecosmob’s bespoke IVR solutions have allowed organizations to gain a competitive edge. Its IVR software development is a component of the IVR project where the team is employed in designing an automated calling machine solution. Ecosmob equips to establish a dynamic IVR builder to offer exemplary IVR solutions for the clients per their requirements. With our best IVR software development module, we provide a great calling and customer-friendly experience. The indulgence of call routing in IVR solution improves the overall customer experience. You can now create not one but multiple multi-level IVR menus.

Several features, including DID number support, trunk management, queue management, agent management, job scheduling, questionnaire management, and customer lead management, add ease to creating a different IVR experience.

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Features of Interactive Voice Response (IVR) Solutions

Provide efficient call routing using our highly innovative
and scalable smart multi-response menu builder.

Drag and drop interface

Builds multi-level IVR

Future Scheduling / Snoozing and Answers / Voicemail recording

Different time zone support

Recorded message/script

Connectivity to multiple servers

DID numbers support

Multi-Language IVR Support

Prompt Management

Reduced wait time

Efficiently handle large call volumes

Reduced overhead cost

Speed up customer service

Enable hassle-free agent routing

Track and report customer complaints/grievance

Interactive customer feedback reports

Integral Elements of Dynamic IVR Solution

Adapt to changing market and customer needs with our customizable dynamic IVR solutions.

Reduce Customer Problems with IVR Integration

Reduced wait time
Reduce overhead cost
Enable hassle-free agent routing
Interactive customer feedback reports

Efficiently handle huge call volumes
Speed up customer service
Track and report customer complaints/grievance

Smart IVR solution

Let the power of excellence define your applications

Ecosmob offers best-of-breed IVR solutions with excellent design and seamless experience. Here we design several types of IVR solutions, viz. IVR for self-service, Hosted IVR, Agent-assisted IVR, and more. Several touch points make IVR solutions by Ecosmob unique.

Automate customer-care thereby minimizing the manual intervention
Overtaking in customer representative’s absence strengthens the belief of customers in the organization
Topology and carrier hiding

Garner feedback for the call to revamp the IVR menu
Customized experience that emphasizes the customer is a delighted one
Improve first call resolution by best-fit IVR menu introduction

Empower Your Business Success – Unleash Its Potential Today!

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Tailored IVR Solution

Our dynamic IVR Builder ensures that multi-level support is given to the customer while connecting with the contact center. You can integrate the IVR with any CRM for full functionality. There are several pain points that are combated using IVR solution.

IVR For Self-Service Agent Directed IVR Calling Experience Customer Support

Traffic congestion and long- queue lines may occur when the call volume exceeds a certain threshold. This must be resolved immediately to minimize the wait time and save the brand’s reputation.

Our IVR Software Development process develops apps that easily let you manage high call volumes at a lower cost. This self-service solution aims to route callers to various menus and resolve the call without directing it to a live agent. These calls are switched to an agent only if the Interactive Voice Response System cannot resolve the concern.

The IVR alone cannot resolve the customer’s query in several calling conditions. This implies that the calling experience is not up to the mark, and the customer might be dissatisfied. In either case, the IVR might have the caller’s requisite, but it cannot direct the customer to that option.

Here, the agent guides Interactive Voice Response Solution to route the customer to the menu, whichever is apt without the customer’s awareness of the agent’s presence. The Dynamic IVR Building Development Solution aptly migrates the call to pre-recorded messages making their calling experience seamless.

Optimum calling experience to the contact center is what we all crave for. We call the contact center with the mindset of getting our queries resolved. While this means talking to the contact-center agent, it is not assured that the queries will always be answered.

Interactive Voice Response development companies ensure that the app is built for proper routing to the agent of the desired department. This assures the customer has an experience as good as it gets. Connecting to the right agents is proven to spike query resolution and thus heighten customer satisfaction.

Customer support is a big requisite of any organization. If the customers get stuck in any position, customer care is what they look forward to. This is a significant factor; however, live agents are not always available.

Interactive Voice Response Software comes to the rescue in such a scenario. When the company isn’t operational, customers can reach out to Dynamic IVR Solution and resolve their queries by multi-level custom IVR Solutions designed by Ecosmob or any other leading IVR solution development provider.

Why choose Ecosmob as your IVR solution partner

IVR is the first point of contact while connecting with a Contact Center. The IVR solution deployed at the Contact Center greets you first and provides multiple options. With the robust features of custom-made IVR solutions developed by Ecosmob, you can handle a massive volume of calls made per second. The interactive voice response solution lets you skim through the options quickly, especially during peak calling hours when you might have to wait in a queue. The smart on-demand IVR solutions by Ecosmob have instant set-up, cost-effective pricing, real-time reporting, CRM integration, a user-friendly portal, and more.