Intuitive Contact Center Solutions

Leverage robust, custom-made, and scalable contact center solutions by Ecosmob that integrate seamlessly with any business tools to derive value. The omnichannel approach allows efficient management of all inbound and outbound communication via voice, video, chat, email, and more. Using the latest technology and market trends, we develop ideal solutions for all types of contact centers including inbound, outbound, and blended.

During situations like natural disasters, network outages, or any other fallout, our custom-made omnichannel contact center solution will instantly reroute the calls to the right person/department, or let agents use the mobile app. This way, it helps to keep your business up and running regardless of any situation.

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    Core Features of Contact Center Solution

    For today’s businesses, a reliable and robust contact center solution is a must for better customer service management. Here are some of the most essential features that you can get using Ecosmob’s omnichannel contact center solutions-

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      DID Management

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      SIP Trunk/Carrier Management

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      Agent/Supervisor Account Management

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      Inbound, Outbound and Blended Campaign Management

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      Multi-Level IVRS

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      ACD Management

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      Skill-based routing

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      Analytics and Reports

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      Real-time campaign monitor

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      Realtime Agent Monitoring

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      Whisper/Coaching
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      Built-In WebRTC Based phone

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      Analytics and Reports

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      Inbound Screen Pop

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      Auto data retrieval from CRM

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      Oncall campaign wise script

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      Sticky Agent

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      Callback Feature

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      Timeclock

    Key Benefits of Contact Center Solution

    With customized, scalable, and robust contact center solutions, businesses can easily handle customers’ queries, optimize customer satisfaction, and deliver quality services. Some of the key benefits of contact center solution are-

    Contact Center Solution
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      Enhanced customer service management

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      Superior customer experience

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      Real-time monitoring and detailed reports

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      Improved productivity

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      Better security of data

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      Dynamic scalability

    Contact Center Solution

    Let the power of excellence define your applications

    With the advancement in technology and market evolution, omnichannel contact centers have become a new standard and a vital part of many businesses. At Ecosmob, we understand the unique requirements of our clients. Based on your specific business needs and current market trends, we can develop the best suitable, customized contact center solution that can help you achieve your desired goals.

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      Maintain the cost of operations and deliver an immersive customer experience by scaling your business at low prices

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      Experiment with different modules by third-party integrations, allowing you to choose the best fit for inbound or outbound call center solutions

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      Quickly assess the performance of your live agents or customer representatives via reports and statistics of the call center software

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      Anticipate where the cost could occur by looking at the trends in hindsight

    Empower Your Business Success – Unleash Its Potential Today!

    Tailored Contact Center Solution

    Contact Center is a vast industry! We offer robust and multifunctional contact center solutions that ensure a single point of operation for multiple requirements. Several pain points can be combated easily using our customized omnichannel contact center solution. Now, you can manage all your interactions (inbound or outbound) on different channels efficiently.

    Customers nowadays are vigilant, and handling them may be a meticulous process. They are aware of the market trends; therefore, the live agents must also be updated and intelligent in their work.

    With our Contact Center Software development, we follow a plethora of guidelines and automation that updates the application with the latest in the industry. With several APIs, the inbound call center solution can communicate with the trends and be market ready.

    Why Choose Ecosmob for Contact Center Solution Development?

    Ecosmob has been developing contact center solutions for more than 15 years. We know that each customer inquiry contains an opportunity for your business to flourish. We can help you take advantage of such opportunities using the right solution. Our professionals can develop a customized omnichannel contact center solution to meet all your business needs.

    If you are planning to migrate your contact center to a cloud-based CCaaS solution or looking for a completely new solution, our representatives will be happy to answer any questions you may have.

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