Mobile application is a new trend started and geared up in a past few years. It has changed the way businesses engage with their customers. It is going to be the next big thing in 2016 as mobile usage by the consumers is increasing like never before. As per the recent survey, it has been shown that an average person spends minimum two hours every day on his mobile. So mobile app is something any business must consider. You can’t just sit quietly by making your website responsive.
If you think that mobile application is beneficial only for big brands or specific industry vertical, then this article will give you the reasons you must ponder over once to give your opinion a second thought.
Harness Your Brand
“Brand” is valuable for any consumer. We all know the buying habit of any premium customer shows the same pattern of considering a brand. If you want to earn long term benefits for your business, then building a good brand is the crucial thing. The mobile application will play an important role in building your brand for sure. How? Let me explain.
As per the psychological studies, it is proven that if same thing appears more than 20 times in front of the human eyes, then it started getting noticed. Moreover, humans are more likely to remember the images, icons and logos. By getting a dedicated mobile application, you can get into the eyes of the prospects and customers. If your application is downloaded in the customer’s phone, each time he checks his phone, he will see your app. So even if he doesn’t get engaged with your app, you are still making a difference. Same happens to your prospects. Each time they visit an app store, they will come across your app and again, you are grabbing the attention of a possible customer. This way, you will start getting noticed and building a brand, which can be harnessed further with other marketing techniques.
Improved Customer Loyalty
Using the mobile application, you can stay in touch with your customers more appealingly. You can send them different coupons, offers, updates, news, etc. using the push notifications. Now, your clients can stay connected with your company even when they are not buying anything, which will keep you alive in their memory. So next time, when they want to make a purchase or their network is looking for the services you are offering then you are more likely to be their first choice or getting recommended. You can leverage all the benefits of the customer loyalty and referral business by this loyal customer base.
Bridge Gap Between You and Your Customers
The mobile app can be the best tool to offer the customer support. It is always easier and convenient for anyone, to raise a concern with a few clicks rather than drafting a long complaint email; or filling up a grievance form; or calling a customer care representative to talk about an issue by traversing a daunting and irritating IVR. Isn’t it?
The mobile application for your business will bridge the gap between you and your customers. You will provide a convenient platform to them so they can reach you hassle-free any time, from any location and get resolution of their concerns.
These are the top three reasons why you should get a mobile application for your company to leverage business benefits. One more bonus advantage I would like to uncover is that you can stand out of your competitors who are still stuck in the ifs and buts. So what are you waiting for? Take your business to the next level with a mobile app developed specifically for your business and customers. To get a free consultation, contact us now.