Retail industries adapt IT but in a piecemeal fashion with the result that siloed disparities hamper operations. The solution is staring at you right in the face: Microsoft Dynamics, a converged platform to supercharge retail operations and deliver a great customer experience.
The hub and the spokes of your retail operations
The hub of Microsoft Dynamics Solution the spokes of retail operations covering:
Inventory management across all locations and across all products with real-time information on products, prices, and details for better sales;
– Track sales, up-sell, cross-sell and make recommendations;
– Manage orders across channels, shipments, tracking and even create campaigns;
– Seamless CRM integration for enhanced customer experience and
– Improve employee productivity as well as security with easy to use dashboards.
– Centralized and location financials tied together;
– Services module in the package
– Integration with other Microsoft products and access to predictive intelligence, Azure machine learning, and Cortana intelligence.
– Access to custom apps for specific functionalities
– Better data analytics with Microsoft’s Common Data Model tied to AI so you gain predictive capabilities to capture emerging market trends.
Microsoft Dynamics 365, it must be said, is a portmanteau of so many different applications tied to the hub and it may work out of the box but it may be fiddly. This is where retail segments can benefit by retaining MS Dynamics experts to put together a tuned system on this platform aligned with their working model.
Getting the most out of Microsoft Dynamics Solution for Retail Industries
As stated above Microsoft Dynamics has virtually all features that retail industries would need. It may have more than you currently need or are likely to need since the software was developed to address all possible contingencies. Therefore, if you want to get the best from the Microsoft Dynamics solution, retain MS Dynamics experts to assess your requirements to start with.
The experts will recommend which modules you will need to start with and what should be kept on the sidelines for future use. This way, the retail solution based on Microsoft Dynamics will be lean, easier to use and it will also cost less.
Do not just buy or get the solution based on Microsoft Dynamics. Get a commitment to training. The best software is of no use if your employees cannot use features or do not know what features are supposed to do and how to use them. Include training as part of the software solution cost.
You have options of upselling/cross-selling so implement them and then make use of the analytics feature to find out how much impact this has on your retail operations. While you are using the software for analytics across various operations it also helps to analyze whether you are using it to its maximum capacity and brainstorm about how to squeeze more out of it. This means getting your employees to interact and contribute. Their recommendations will help you get the Microsoft Dynamics experts to refine your solution and so it goes on in iterative cycles.