PSTN (public switched telephone network) has become the least demanded technology ever since the launch of IP PBX (Internet Protocol private branch exchange). Many industry leaders predict that the rise of WebRTC would increase the usage of IP PBX and this technology will stay on top for coming years. It certainly has evolved from electromechanical PBX to electronic to VoIP-based IP PBX, bringing in its wake more features and facilities at reduced capital expenditure and operational costs. Today IP PBX has more to offer with the advancement taking place from its rudimentary form to a unified communication platform that enables fax, voicemail, instant messaging, and even conference calls and mobility.
Ecosmob’s current IP PBX solution development service raises the bar on customization and technical features. Let’s unveil as we move ahead with the blog.
Customized IP PBX solution for enterprises with unique requirements
There are big players such as Cisco and Huawei offering excellent proprietary IP PBX. And then there is Ecosmob in the league. Ecosmob IP PBX solution development offers extreme customization that may not be available from elsewhere. It can offer Freeswitch or Asterisk-based IP PBX development to suit an enterprise’s requirements. An enterprise may need a centralized IP PBX or opt for hosted IP PBX with multi-tenant architecture. Drilling down, one can opt for customization of various features:
– Configurable routing rules
– 3-way conference
– Call returns and routing
– Barge in
– Multi-level interactive voice response
– Direct inward dialing and custom dialer
– Gateway or trunk management
– Multilingual support
– Intercom dialing
– Black/white list and virtually any feature
– Mobility extensions
– Security and permissions
Apart from offering ease of use and low cost of operation, customization of IP PBX means you have only those features you need with no extra baggage. This reduces the load on infrastructure and CAPEX. For instance, a startup may wish to go for hosted service making use of WebRTC that does away with the need to have IP Phones and routers. Startups enjoy a full-fledged IP PBX without the associated cost and, in addition, change of office location does not affect their communication setup.
Smart technology implementation with IP PBX customization
Ecosmob does it even better in IP PBX customization with a high level of artificial intelligence and machine learning integration. For instance, an IP PBX can be smart enough to be voice-operated and learn to recognize owners who can initiate a call simply by issuing a voice command. It is like having a secretary to dial for you and you can conduct hands-free conversations even as you carry out other tasks. ML means the system keeps learning and becomes an expert at dialing as well as routing calls to the right person. Users benefit and customers who call have an exemplary experience.
Minor elements which are generally neglected hold underlying potential. A feature-rich IP PBX may sound appealing but you may better appreciate voice clarity on IP networks and the ability to handle any codecs. You may like to receive a call on your mobile through the IP PBX. When you opt for the Ecosmob custom IP PBX solution you get precisely what you want at a price that is affordable and total backup services at all points with options for future upgrades.