We are excited to be offering our development services for omnichannel contact center solutions. Ecosmob builds custom contact center solutions that integrate seamlessly with your business operations.
An omnichannel contact center is how your customers reach you for any issues they may be experiencing. While using an omnichannel solution, your customer and agents should be able to transfer between channels seamlessly. Suppose a customer raises an issue through an email. In that case, the following conversation or resolution could be continued on social media, a phone call, etc. Our development service for contact center solutions – Maximizes productivity Provides customer insights Smoothens customer experience Improves customer retention
We use the latest technologies like FreeSwitch, OpenSIPS, and WebRTC to build your contact center solution with features that allow handling all types of customer inquiries with much higher efficiency, regardless of the size of your business. Multi-Level IVR Skill-Based Routing Analytics and Reports SIP Trunk/Carrier Management Auto Data Retrieval from CRM Built-In WebRTC Phone And more
Here at Ecosmob, we promise contact center solutions capable of efficiently handling thousands of concurrent calls while giving your customers an immersive experience. Other reasons that make our custom-built solutions perfect for your business are:
- Enhanced customer service management
- Superior customer experience
- Real-time monitoring and detailed reports
- Improved security
- Dynamic scalability
Regardless of the size of your business, we offer an innovative contact center solution that can be easily scaled up or down while maintaining the cost of operations. Reach out to find out more about what your perfect contact center solution would look like!
More about Ecosmob Technologies:
Your preferred partner for custom software development and technology outsourcing.
Ecosmob Technologies Pvt. Ltd. is a global leader in carrier-grade real-time communication software development services. We endeavor to deliver novice and cutting-edge client-centric solutions by ensuring that our clients can leverage the benefits of state-of-the-art technologies and position themself in leading roles in the market. With our team of seasoned IT experts, advanced technologies, and transparent processes, we focus on providing excellence while ensuring outstanding customer service.
We provide pivotal development services in VoIP solutions, DevOps, web applications, mobile applications, and VoIP Testing. Also, Ecosmob offers a pool of expert developers to solve your staffing & project needs. Our highly honed team of developers has a proven track record of delivering customized solutions within specified deadlines quenching clients’ expectations.
Ecosmob’s market-leading expertise and solutions power many of the world’s tier-one service providers and independent software vendors. The solutions are deployed in the global telecom, IT, healthcare, education, banking & finance industries.
- VoIP Solution Development
- Mobile Application Development
- Web Design and Development
- AI/ML Development
- Quality Assurance Service
- Staff Augmentation Services