Class 4 Softswitch Solution With Infusion of AI for Better Routing and Billing for VoIP Service Providers


VoIP service providers rely on softswitches to handle traffic over the internet. Bulk service providers find class 4 softswitches indispensable to serve the individual as well as reseller customers. Apart from connecting IP networks to PSTN and handling media as well as signaling, class 4 softswitches for VoIP service providers must have finely streamlined and well-integrated routing and billing features.

Routing revisited

Routing is an important technical feature of class 4 softswitch for streamlined routing, handling congestion and reducing costs in the process. The process involves selection of the least cost route from available routes in cross border networks and this affects profit margins. Percentage routing is yet another feature, if implemented right, decides on switching to a route based on a set of percentages and prioritizing calls, a feature that has an impact on the bottom line of VoIP service providers. Similarly, dial plan routing has the task of routing incoming traffic according to predetermined plans. The logic is rudimentary and when there are issues beyond the logic the system cannot perform optimally. This is where class 4 developers who infuse this part of the softswitch solution with a measure of artificial intelligence can help the system to make better and intelligent decisions for routing and handling the traffic. The options multiply and the system itself takes decisions to route calls. Services improve and so does the brand image of the VoIP service provider.

– Routing with a measure of artificial intelligence also results in improvements in

– Fax routing

– Geographic, non-geographic and nomadic routing

– Emergency number routing

– Routing for resellers and class 5 softswitch

Smarter Class 4 Softswitch Billing

Billing is another aspect that affects profit margins. VoIP service providers go in for white labeled class 4 softswitch that they can then promote as they own and bill end users as well as users. Billing is critical and depends on the system implementation being able to account for each single minute of usage. This also means each account and its related traffic needs to be monitored. AI in this scenario helps in various ways to provide a superior solution:

– AI can help service providers fix billing rates based on various parameters related to end user or reseller.

– AI may be used to monitor traffic and find anomalies

– It can be further refined to handle the entire process of calculation, billing, reminders and payments.

It is not sufficient to pick a competent developer for custom class 4 softswitch solutions. Given the way VoIP is being reshaped by infusion of AI, the developer must have proven capabilities in artificial intelligence. AI is increasingly being used in VoIP for language translation, speech recognition, chatbots, IVR and contact center operations. All these are connected to a VoIP service provider’s product portfolio and services. AI is the future and an intelligent softswitch will always drive profits for VoIP service providers.

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