A2P (Application-to-Person) Messaging automates SMS communication from applications to individuals. It is used for alerts, notifications, and marketing.

ABR (Available Bit Rate) dynamically adjusts data transmission rates based on network congestion, ensuring efficient and consistent VoIP call quality.

ACD (Automatic Call Distributor) intelligently routes incoming calls to the most suitable agent/department based on predefined criteria.

Active Directory (AD) is a Microsoft service that manages user identities, devices, and access permissions within a networked environment.

Call Center Agents handle inbound and outbound communication, providing customer support, sales assistance, and issue resolution via voice, chat, or email.

AHLDT (Average Hold Time) measures the average duration customers spend on hold before speaking with an agent, impacting customer satisfaction and call center efficiency.

ANI (Automatic Number Identification) automatically displays the caller’s phone number, helping call centers identify callers and personalize customer interactions.

Asterisk is an open-source communication platform that powers VoIP systems, enabling call routing, IVR, and conferencing functionalities.

ASR (Automatic Speech Recognition) converts spoken language into text, enabling voice commands, transcription, and hands-free communication in VoIP systems.