ACD (Automatic Call Distributor) in VoIP distributes calls among available proxies, ensuring a smoother experience for both customers and your team.

Active Directory service stores user information like logins and other permissions, ensuring only authorized users can access your VoIP features.

The center’s core is the seasoned agents who communicate directly with the customers to solve their problems and give them the service they deserve.

The AHLDT is the primary indicator of the average waiting time of callers before an agent comes online. Hence, the decrease in AHLDT means a better customer experience.

Technology transfers the caller’s telephone number to the called party’s device, and thus, the caller ID feature is enabled.

An open-source software framework for developing VoIP applications, such as PBX systems and call center functionality, is valuable.

The technology that can transform speech into written text is the computer. ASR can be employed in call centers to perform tasks such as transcribing voice messages or allowing voice-activated call routing.

Audio encoding determines how voice data is compressed and transmitted, ensuring smooth, clear communication with lower latency and high audio quality

A virtual receptionist seeks necessary information from the menus or voice commands at the beginning of the session and then directs the person to the respective agent or department.