Why integrate UCaaS with Microsoft Teams?

Because Teams lacks full PSTN control, global number management, advanced routing, and real-time analytics, all of which UCaaS adds.

What’s the best UCaaS for Microsoft Teams?

The best UCaaS for Microsoft Teams supports Direct Routing or Operator Connect, offers real-time analytics, and allows global voice scalability.

Yes, but only with UCaaS integration. Teams alone needs Microsoft Calling Plans, which are limited. UCaaS adds full telephony functionality.

Benefits include better call quality, global routing, analytics, CRM integration, license consolidation, and reduced IT overhead.

You can use Direct Routing with a certified SBC, Operator Connect through a partner provider, or API-level integration with advanced UCaaS platforms.

Jun 26, 2025

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