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Contact Center Solution Development To Intensify Caller Experience

Suited best to all contact centers, Contact Center solution development offered by Ecosmob is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Contact Center solution is developed for inbound, outbound and blended call centers. With the help of this solution, users can build loyalty and exceed customer expectations.

Key Features of Contact Center Solution Development

SIP Trunk Management

DID Management

Manual /Progressive Dialer

100% Voice Logging

Record Scheduling

Record on demand

Recording Playback & Download Option

Multi-Level IVRS

Campaign Management

‘Do Not Dial’ Controlling

Lead Management

Agent Quality Management

Easy Agent Management

Live Call monitoring

Multi-Tenant Support

Multilingual Support

Barge in/ Coaching / Whisper

WebRTC based Web Agent Client

Supervisor Web Client

Real-Time Queue & Agent Status

Real-time Call Status

Real-time Campaign Monitor

Outbound Scheduler

Voicemail

Real-time Reports

Standard Reports

Advanced ACD

DNIS & ANI routing

Skill-based routing

Call Queuing /hold

Call Transfer/Conference

Agent Hunting

Why Buy Contact Center Solution?

Tracks all calls

Helps boost sales

Gives an enterprise scalability

Helps generate more leads

Offers effective call management process

LOCATION

Ecosmob Technologies Pvt. Ltd.

2nd Floor, D Block, Satyam Corporate Square, Sindhu Bhavan Road, Bodakdev, Ahmedabad-380059, Gujarat, INDIA.