Intuitive Contact Center Solutions

The custom-made smart Contact Center Solutions by Ecosmob integrate seamlessly with any business tool to derive value. Its omnichannel approach gives par-excellent customer experience and spikes efficiency. Ecosmob adapts to the latest technology by improving insight into their customer’s behaviors and requirements. Studying market and trends we develop ideal solutions for all kinds of contact centers including inbound, outbound, and blended call centers.

During any major fallout like natural disasters, network outages, or lockdowns custom-made contact center solution by Ecosmob instantly reroutes calls or lets agents use mobile app.

Call Center Solution

Features of Contact Center Solution

Developed using FreeSwitch, OpenSIPS, and WebRTC technology, Ecosmob’s contact
center software can handle thousands of concurrent calls easily and effectively.

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    DID Management

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    SIP Trunk/Carrier Management

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    Agent/Supervisor Account Management

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    Inbound, Outbound and Blended Campaign Management

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    Multi-Level IVRS

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    ACD Management

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    Skill-based routing

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    Analytics and Reports

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    Real-time campaign monitor

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    Realtime Agent Monitoring

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    Whisper/Coaching/Barge-in

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    Built-In WebRTC Based phone

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    Real-time reports

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    Inbound Screen Pop

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    Auto data retrieval from CRM

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    Oncall campaign wise script

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    Sticky Agent

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    Callback Feature

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    Timeclock

Benefits of Our Contact Center Solution

With our customized contact center solution businesses can easily handle all
customer’s related inquiries and improve their services.

Exceptional Customer Service with Ecosmob
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    Enhanced customer service management

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    Superior customer experience

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    Real-time monitoring and detailed reports

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    Improved productivity

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    Better security of data

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    Dynamic scalability

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