Intuitive Contact Center Solutions

The custom-made smart Call Center Solutions by Ecosmob integrate seamlessly with any business tool to derive value. Its omnichannel approach gives par-excellent customer experience and spikes efficiency. Ecosmob adapts to the latest technology by improving insight into their customer’s behaviors and requirements. Studying market and trends, we develop ideal solutions for all contact centers, including inbound, outbound, and blended.

During any significant fallout like natural disasters, network outages, or lockdowns custom-made contact center solution by Ecosmob instantly reroutes calls or lets agents use the mobile app.

Call Center Solution

Core Features of Contact Center Solution

Developed using FreeSwitch, OpenSIPS, and WebRTC technology, Ecosmob’s contact center software can handle thousands of concurrent calls efficiently and effectively.

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    DID Management

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    SIP Trunk/Carrier Management

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    Agent/Supervisor Account Management

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    Inbound, Outbound and Blended Campaign Management

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    Multi-Level IVRS

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    ACD Management

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    Skill-based routing

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    Analytics and Reports

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    Real-time campaign monitor

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    Realtime Agent Monitoring

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    Whisper/Coaching/Barge-in

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    Built-In WebRTC Based phone

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    Analytics and Reports

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    Inbound Screen Pop

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    Auto data retrieval from CRM

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    Oncall campaign wise script

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    Sticky Agent

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    Callback Feature

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    Timeclock

Few benefits of Contact Center Solution

With contact center solution businesses can easily handle all customer’s related inquiries and improve their services.

Exceptional Customer Service with Ecosmob
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    Enhanced customer service management

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    Superior customer experience

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    Real-time monitoring and detailed reports

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    Improved productivity

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    Better security of data

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    Dynamic scalability

Contact Center Solution

Let the power of excellence define your applications

With a Cloud presence, businesses operate seamlessly, and agents can work in a remote location. While this has amped the contact-center market, the Contact Center Solution development has also gained traction. Ecosmob keeps a close surveillance of market trends and develops contemporary solutions.

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    Maintain the cost of operations and deliver an immersive customer experience by scaling your business at low prices

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    Experiment with different modules by third-party integrations, allowing you to choose the best fit for inbound or outbound call center solutions

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    Quickly assess the performance of your live agents or customer representatives via reports and statistics of the call center software

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    Anticipate where the cost could occur by looking at the trends in hindsight

Tailored Contact Center Solution

Contact Center is a huge industry! We ensure that we offer robust and multifunctional Contact Center solutions that are a single point of operation for multiple requirements.

Customers nowadays are vigilant, and handling them may be a meticulous process. They are aware of the market trends; therefore, the live agents must also be updated and intelligent in their work.

With our Contact Center Software development, we follow a plethora of guidelines and automation that updates the application with the latest in the industry. With several APIs, the inbound call center solution can communicate with the trends and be market ready.

Why choose Ecosmob as your Contact Center Solution Development partner

Our Contact Center applications lie in the top echelon of virtual call center software that simplify customer engagement with an agent. Since the advent of the pandemic, call center solution providers have migrated the call center solutions to the cloud. Consequently, Gartner has predicted a sharp increase of CCaaS (Contact Center as a Software) by 29%. There has been ideation of different sorts of Call Center Solution development strategies that sync with a cloud presence.

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