Suited best to all contact centers, Contact Center solution development offered by Ecosmob is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Call Center solution is developed for inbound, outbound and blended call centers. With the help of this solution, users can build loyalty and exceed customer expectations.
SIP Trunk Management
DID Management
Manual /Progressive Dialer
100% Voice Logging
Record Scheduling
Record on demand
Recording Playback & Download Option
Multi-Level IVRS
Campaign Management
‘Do Not Dial’ Controlling
Lead Management
Agent Quality Management
Easy Agent Management
Live Call monitoring
Multi-Tenant Support
Multilingual Support
Barge in/ Coaching / Whisper
WebRTC based Web Agent Client
Supervisor Web Client
Real-Time Queue & Agent Status
Real-time Call Status
Real-time Campaign Monitor
Outbound Scheduler
Voicemail
Real-time Reports
Standard Reports
Advanced ACD
DNIS & ANI routing
Skill-based routing
Call Queuing /hold
Call Transfer/Conference
Agent Hunting
IndiaÂ
 501-503, Binori B Square 1, Nr. Neptune House, Ambli - Bopal Rd, Ahmedabad, 380058, Gujarat,  India.
South AfricaÂ
158 Kiepersol street, Grootvlei, Pretoria 0120, South Africa.