Call forwarding is a telephony feature that automatically redirects incoming calls to another extension, phone number, or device. This ensures that calls are not missed when the primary recipient is unavailable, out of the office, or engaged in another call. In VoIP systems, call forwarding can be set up based on different rules, such as forwarding calls after a certain number of rings or during specific hours. It’s an essential feature for businesses with remote workers or those needing to maintain availability across multiple devices. Call forwarding enhances accessibility and customer service, ensuring that important calls are always answered.
