What is Hunt Group?

A hunt group is a VoIP feature that distributes incoming calls to multiple extensions or agents based on predefined rules. Calls can be routed sequentially (one extension at a time), simultaneously (all extensions ring at once), or in a round-robin fashion to ensure calls are answered efficiently. Hunt groups are commonly used in call centers, support teams, and sales departments to manage high call volumes and reduce wait times. Administrators can configure hunt groups to prioritize certain agents or escalate calls to voicemail if no one is available. Hunt groups enhance customer service by ensuring that incoming calls are sent to the appropriate agent, minimizing missed opportunities, and improving caller satisfaction.