An Auto Attendant is like a virtual receptionist who answers incoming calls with a recorded greeting and guides callers to the right department or person. Callers can navigate through menu options using keypad inputs or voice commands. This feature saves time, reduces the need for live operators, and ensures that calls are routed accurately. In VoIP systems, advanced Auto Attendants can integrate with CRM tools to provide personalized greetings or customer-specific routing. It enhances customer experiences by minimizing wait times and directing callers efficiently.
