Custom Contact Center Solutions for Enterprises & Service Providers

Off-the-shelf contact center platforms lock you into per-agent licensing and rigid feature sets you can’t change. Ecosmob builds custom omnichannel contact center software on FreeSWITCH, Kamailio, and Asterisk you own the source code, integrate any CRM or carrier, and run it on cloud or on-premises. The result is a platform that fits your call flows instead of forcing you to fit theirs, with no recurring per-seat fees.

What is Ecosmob’s contact center solution? A custom-developed omnichannel contact center platform voice, video, chat, email, and SMS built on open-source VoIP stacks like FreeSWITCH and Kamailio. Unlike hosted SaaS, you own the codebase, avoid per-agent licensing, and choose cloud or on-premises deployment. Built for inbound, outbound, and blended operations.

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Core Features of Contact Center Solution

For today’s businesses, a reliable and robust contact center solution is a must for better customer service management. Here are some of the most essential features that you can get using Ecosmob’s omnichannel contact center solutions-

DID Management

SIP Trunk/Carrier Management

Agent/Supervisor Account Management

Inbound, Outbound and Blended Campaign Management

Multi-Level IVRS

ACD Management

Skill-based routing

Analytics and Reports

Real-time campaign monitor

Realtime Agent Monitoring

Whisper/Coaching
/Barge-in

Built-In WebRTC Based phone

Analytics and Reports

Inbound Screen Pop

Auto data retrieval from CRM

Oncall campaign wise script

Sticky Agent

Callback Feature

Timeclock

Key Benefits of Contact Center Solution

With customized, scalable, and robust contact center solutions, businesses can easily handle customers’ queries, optimize customer satisfaction, and deliver quality services. Some of the key benefits of contact center solution are-

Enhanced customer service management
Superior customer experience
Real-time monitoring and detailed reports

Improved productivity
Better security of data
Dynamic scalability

Contact Center Solution

Let the power of excellence define your applications

With the advancement in technology and market evolution, omnichannel contact centers have become a new standard and a vital part of many businesses. At Ecosmob, we understand the unique requirements of our clients. Based on your specific business needs and current market trends, we can develop the best suitable, customized contact center solution that can help you achieve your desired goals.

Maintain the cost of operations and deliver an immersive customer experience by scaling your business at low prices
Experiment with different modules by third-party integrations, allowing you to choose the best fit for inbound or outbound call center solutions

Quickly assess the performance of your live agents or customer representatives via reports and statistics of the call center software
Anticipate where the cost could occur by looking at the trends in hindsight

Deliver Exceptional Customer Experiences Across Every Channel

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Tailored Contact Center Solution

Contact Center is a vast industry! We offer robust and multifunctional contact center solutions that ensure a single point of operation for multiple requirements. Several pain points can be combated easily using our customized omnichannel contact center solution. Now, you can manage all your interactions (inbound or outbound) on different channels efficiently.

Optimize Customer Experience CRM Integration Amping it Up Improved Operational Efficiency

Customers nowadays are vigilant, and handling them may be a meticulous process. They are aware of the market trends; therefore, the live agents must also be updated and intelligent in their work.

With our Contact Center Software development, we follow a plethora of guidelines and automation that updates the application with the latest in the industry. With several APIs, the inbound call center solution can communicate with the trends and be market ready.

The workload on call center management software has spiked, so being proactive in today’s market is necessary. Since the customer base has increased, Contact Center Solutions must thoroughly understand the customer’s background. This needs third-party CRM integrations with the Contact Center Solution.

Ecosmob offers robust automated call center solutions that seamlessly operate and integrate with CRMs like Microsoft Dynamics 365, Zoho, Salesforce, and more. They have in-depth information about the clients with whom the live agent is conversing, thus leading to higher customer satisfaction.

After the pandemic, the whole ecosystem of Contact Center has metamorphosed. Systems have moved to the cloud, meaning what was functional yesterday is of low usage now. This is where call center software solutions must be upgraded to meet market demands.

As a leading VoIP solution provider, Ecosmob diligently skims with the market trends and updates the call center solutions’ functionality. Also, it complies with the client’s requirements while providing consultancy services.

Contact Center Managers are under high pressure to be operational and efficient while ensuring exceptional customer service and increased productivity. They need to have a robust call center solution to combat these intricacies.

Ecosmob analyzes all these metrics and comes up with a solution that meets these pointers. It provides applications with dashboards and real-time operational and business data with actionable insights to improve operational efficiency as it happens.

Why Choose Ecosmob for Contact Center Solution Development?

Ecosmob has been developing contact center solutions for more than 15 years. We know that each customer inquiry contains an opportunity for your business to flourish. We can help you take advantage of such opportunities using the right solution. Our professionals can develop a customized omnichannel contact center solution to meet all your business needs.

If you are planning to migrate your contact center to a cloud-based CCaaS solution or looking for a completely new solution, our representatives will be happy to answer any questions you may have.