Unified Communication Solution provides seamless communication between internal and external channels. It optimizes business processes, improves overall user productivity, and provides the required flexibility to the workforce.
In the last few years, how we work and communicate has changed drastically, and Unified Communication Solution development has played a significant role in easing things. A unified communication system offers business agility and productivity, improves customer experience, and caters to more advanced functionality. It sounds simple to hire a UC provider, but it is, in reality, a complex task as one must consider certain factors while selecting the right developer.
Suppose your business also requires to adopt UC after getting insights on the value of Unified Communication Solutions for Small Businesses and its immense benefits. In that case, the next question arises:
What are the factors to consider when choosing a UC Solution provider?
These are critical points to consider while selecting a Unified Communication Solution provider as the complete project and company reputation are at stake. Not all approaches to UC are equal, and neither are all UC providers.
Here are seven things to look for in your UC provider to get the most of the benefit out of it.
- Minimal Disruption
- Hosted or On-Premises
- Support for Codecs, Protocols, and Standards
- Ease of Use
- Don’t Forget Analytics and Reporting
- Track Record of Delivering Successful UC System
- Effective Collaboration
Before you discuss the additional features of the UC solution, it is crucial to ensure that it will not disrupt the existing systems, directory structure, software, or IT infrastructure.
Looking for a developer who can integrate existing communication, ERP, and CRM to present an internal unified architecture is a good idea. Your UC Solution Provider, ideally, should support voice, conferencing, and video while taking care of SIP and time-division multiplexing.
Hosted or on-premises
Opt for Hosted Unified Communication Solution development if you want to enjoy the pay-as-you-go facility, but you may have less control over customization. On the other hand, the on-premises system can be custom-made to suit the way you work and may be a better fit. Unified communications as a service are consistently more favorable because of the inclination for cloud-based services and that it frees you from the overhead of constant upgrades.
Additionally, easy accessibility at any time works as a cherry on top.
Support for codecs, protocols, and standards
Handle various communication channels once your unified communication platform goes live.
These may be social networks, email, fax, voicemail, voice over IP, and video over IP, originating at any point using any codec and protocol. The developer you choose must, understandably, have expertise in smooth integration, so your communication does not come to a halt simply because of the half-baked codec implementation.
Ease of use
While integrating underlying technologies may be a strength for developers, delivering a smooth user interface and user experience can still be challenging.
If your employees find monitoring all channels and ongoing conversations challenging, they will not get the full benefit. Furthermore, It reflects in the overall customer experience, too. These factors ultimately affect customer service and growth.
Ease of use is one crucial factor while getting a Unified Communication Solution Development expert that boosts productivity.
Don’t forget analytics and reporting
Viewing your activity on your dashboard is one thing, but what about results and metrics? Get the developer of unified communications to incorporate an analytics and reporting module. Apart from deriving information, you can use it to make on-the-spot decisions you will love that you can analyze and then improve your service delivery. You can boost your workforce by trying Ecosmob’s Unified Communication Solutions.
Track record of delivering successful UC system
In a world where almost every Unified Communication Solution Provider claims they have years of experience, finding a reliable one can be more daunting. Experienced providers offer high-quality and customized UC solutions to their clients.
So now, the question arises, How to shortlist the best UC solution provider?
The best way to shortlist the Unified Communication Solution development provider is by checking the authenticity through research of prospective vendors’ track records, successful client records, meaningful associations so far, and client reviews.
Selection of the right VoIP unified communications provider is essential for smooth customer experience and collaboration within the organization.
In the current scenario, most businesses are offering work from home model. In contrast, some have a hybrid work model. That means some employees work from the office, some from home, and some from the fields if required.
Enterprise unified communications make seamless communication among the employees and the teams a reality.
So, when you consider implementing unified communication, have an eye on better customer service through a reliable collaboration tool for your employees. Additionally, your unified communications as a service must be customizable enough per the business’s requirements.
When discussing customized UC solutions, it is hard not to talk about Ecosmob Technologies. Ecosmob excels in custom unified communication solutions tailored to suit your business and your way of working, proving to be your perfect partner for business growth.
We empower businesses and employees to communicate and collaborate using one system to minimize missed calls and security lapses. Even Small businesses can consolidate overlapping tools, lower costs, and increase employee engagement with the help of UC platforms. Contact us at firstname.lastname@example.org to learn more.