We have built years of experience developing smooth-functioning solutions as an industry-leading enterprise contact center solution provider.
An enterprise contact center solution must help your business achieve seamless customer interactions. It must offer omnichannel capabilities and built-in compliance features to be an efficient solution. Contact center solutions are a valuable tool for streamlining workflow and providing personalized experiences to customers. It can offer various benefits like: Real-time monitoring and detailed reports Better security of data Dynamic scalability Enhanced customer service management Improved productivity Superior customer experience
We have spent the last fifteen years understanding effective communication with customers and have had an excellent track record of using the latest technology to build solutions that help satisfy your customers. Our team now holds invaluable experience in building customer-centric solutions.
Ecosomb’s highly-experienced team can build solutions that seamlessly combine features to create a perfectly-tailored solution. Multi-Level IVR Skill-Based Routing Analytics and Reports Agent/Supervisor Account Management Realtime Agent Monitoring Callback Feature Auto Data Retrieval from CRM
From improving operational efficiency to third-party CRM integrations that help you proactively understand your customers, Ecosmob delivers enterprise contact center solutions that promise smooth functioning. Reach out to tell us your expectations from a contact center solution!
More about Ecosmob Technologies:
Your preferred partner for custom software development and technology outsourcing.
Ecosmob Technologies Pvt. Ltd. is a global leader in carrier-grade real-time communication software development services. We endeavor to deliver novice and cutting-edge client-centric solutions by ensuring that our clients can leverage the benefits of state-of-the-art technologies and position themself in leading roles in the market. With our team of seasoned IT experts, advanced technologies, and transparent processes, we focus on providing excellence while ensuring outstanding customer service.
We provide pivotal development services in VoIP solutions, DevOps, web applications, mobile applications, and VoIP Testing. Also, Ecosmob offers a pool of expert developers to solve your staffing & project needs. Our highly honed team of developers has a proven track record of delivering customized solutions within specified deadlines quenching clients’ expectations.
Ecosmob’s market-leading expertise and solutions power many of the world’s tier-one service providers and independent software vendors. The solutions are deployed in the global telecom, IT, healthcare, education, banking & finance industries.
- VoIP Solution Development
- Mobile Application Development
- Web Design and Development
- AI/ML Development
- Quality Assurance Services
- Staff Augmentation Services