Interesting VoIP Trends to Watch Out for 2020


With all that has been done in VoIP so far, one would think that a watershed has been reached but it is not so. VoIP developers leverage new technologies and refine existing ones to keep in step with current and future demands of the burgeoning market. So, there is plenty in store for VoIP users at all levels with these trends in VoIP in 2020 a pointer to the way the technologies are headed.
5G speeds
5G has been peeking around the corner and is yet to become mainstream. 2020 is expected to usher in 5G and the impact will be felt in VoIP communication systems offered by VoIP tech companies across the world. Latency is low and one can transfer megabytes of data in a burst. This means a bonanza, especially for big file sizes and data-heavy operations like video and image transfers. Notable beneficiaries are likely to be print and media. That is not to say business users will remain unaffected. Call clarity, the volume of traffic and speeds improve across the board and video calling will become as normal as audio calls of today.
VoIP and IoT embrace
There are improvements in VoIP and IoT and 5G will only serve to enhance the coming together of these two technologies. VoIP is now no longer a voice only. It includes video and data too and with IoT integration as well as voice control facility the options increase. Messages from IVR or phones can transfer to email and calendars can trigger notifications. Speak on your mobile and your car’s air conditioner switches on even as you set the route on the GPS. Check mail and fax while on the way to your office and transmit a command to switch on the printer. Business operations become simpler, more sophisticated and faster. Put AI into the mix and life becomes better.
Artificial intelligence smartens up VoIP
VoIP software developers offer IP PBX, conferencing and call center solutions as well as IVRs. Each has a subset of features usually following a programmed path. Spice it up with a sprinkling of artificial intelligence and machine learning. VoIP networks, devices, and operations become “intelligent” and can recognize threats as well as become familiar with users and their patterns. Incoming calls go to the right person and call center agents to get hints on the caller’s mood which helps them to adopt the right stance to serve customers. Even CRMs and IVRs, as well as chatbots, become “almost human” in handling customers. There are better optimization and life becomes easier for users as well as for customers since AI can also help to intelligently analyze data. Call center operators will be happy with more of AI since it also helps with the language recognition and translation, broadening their scope of operations while delivering excellent customer delight.
VoIP as a service
VoIP is good. WebRTC came along and made it better in a match made in heaven. It is not uncommon to find IP PBX as a service, conferencing as a service and contact center solutions from VoIP developers offered as a pay as you go service. You have unified communications that become the norm and for which you need not invest anything upfront. A startup entrepreneur can enjoy VoIP as a service using nothing more than his smartphone and his associates are similarly empowered, wherever they may be.
It is an exciting time with lots of things happening and changes taking place that will make life easier for those in business and even for individuals at several levels. Users of existing VoIP systems may wish to upgrade to better VoIP solutions offered by VoIP developers for 2020.