Why To Choose Our Contact Center Software?

Updated on: 25 Nov, 2022
Contact Center Software

Today’s call centers are moving towards advanced infrastructure. In fact, this is the market demand to survive in the competition and offer the best in class customer services. One of the must have part of a modern call center is the contact center software solution. We have one of the best contact center software available in the market. Of course, there is a wide range of contact center solutions available in the market. So you might be wondering why to choose ours? Here are the top reasons to choose our contact center solution.

One Solution for Any Type of Call Center

Our Contact center software is developed by keeping all types of call centers in mind. Our solution can work for inbound, outbound and blended call centers. It is developed in the FreeSWITCH and WebRTC technology. Thus, it can handle a few hundreds to thousands of concurrent calls. So our Contact center software can cater any call center.

Furnished with simple to advanced features

Our contact center solution has ample features which will make the management and operations of any call center smooth and effective. Some of the features of our contact center solution are listed below:

  • Skill based call routing
  • Agent management
  • Conferencing
  • Whisper
  • Coaching
  • Progressive and manual Dialer
  • DID Number support
  • Multi-level IVR system
  • Call Scripts
  • And more

Improved productivity and Better Resource Utilization

Our Contact center solution has different web panels for different users. To be specific the user panel for admin, who will manage whole staff; Supervisor: who will manage different teams; Agent: who will perform routine call center tasks. These user panels make the working easy and efficient with its job role specific features. Moreover, the contact center solution is web based. Thus, it can be used remotely, which will help you to utilize your resources at optimal and also offer the flexibility to your staff.

Reduced Operational Cost

The contact center software uses the SIP technology for calling purpose. This will decrease the calling cost remarkably. It is a perfectly crafted solution, which doesn’t require any extra add-on, hardware or software. This will decrease the maintenance and support cost.

Free Training and Support

We offer free training after deployment of the contact center solution. Also, we give support for a predefined time. For future requirements, we offer support on very competitive pricing.

Still having confusion? Why not to have a free demo? Book your demo now by dropping an email at sales@ecosmob.com